FAQ

We aim to have orders processed within 3 working days. Once your order has been shipped, you will receive a confirmation email with tracking details.

You can cancel your order anytime before it has been shipped. Just give us a call or email to let us know.

If you wish to return an item, please send the unwanted item to our address and let us know via email.

We ship all to almost every country in the world. If you can't find your home country in our delivery options, just send us anemailand we'll set up a special delivery.

Please contact us by visiting our contact page. We will gladly be able to assist you with any questions relating to Orders, Order Modifications, Shipping, Returns, & Cancellations.

We use the Royal Mail tracked service for all customer orders. Here are their estimated delivery times.

UK: 48 Hours

Europe: 3-5 working days

Worldwide: 5-7 working days

See the full breakdown here.

After you place your order you will receive a confirmation email with your order details.

We will then process your order. As soon as it has been shipped, you will receive an email with tracking details.

Shipping costs are determined by total weight and shipping location. Shipping costs are displayed at checkout.

You may change your order anytime before it has been shipped. Please email us directly to ensure we can make the relevant changes before your order is shipped.

info@victrixlimited.com

We offer multibuy discount on almost all plastic sets.

Buy 3 of the same product and get 10% off

Buy 4 - 12%

Buy 5 - 15%

It takes a lot of time and effort to create a high quality figure. See exactly how we make your miniatures here.

With an ever expanding range of products and community members placed all over the world, we're always looking for new trade partners. Sign up here.

Unfortunately we don't sell individual sprues. All our sets arrive at our offices fully packaged by our factory. However, there are lots of individual sprues being sold on eBay.