We comply with the Distance Selling Regulations. A customer has the right to cancel their order, without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less shipping. Note: if you fall into a FREE SHIPPING category, we reserve the right to deduct our actual shipping cost.
Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. DO NOT return any item until we reply to any such communication.
We will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Our only legal obligation is to refund the full purchase price.
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.
Please include a covering letter explaining the reason that the goods are being returned (not a legal requirement),and your full name and address. The customer will be refunded within 30 days of cancellation by the method used for payment.
Subscribe to our newsletter and always be the first to hear about what is happening.
Order Line: 01539 724415
Victrix Limited, 84 Greenside, Kendal, Cumbria, LA9 5DT, UK
© 2019 Victrix Limited